Family Portal
Keep families connected and informed about their loved one's care
What it looks like
Inside Family Portal
Every resident's full profile
Care plan, medications, vitals, funding, family contacts — one secure page per resident.
About this app
Families trust you with their loved ones — the Family Portal helps you honour that trust with transparency. Give authorised family members a secure, branded portal where they can see daily care notes, photos, meal records, medication schedules, and upcoming appointments in real-time. Families can leave messages for carers, acknowledge care plan changes, and stay connected even when they can't visit in person. The portal automatically surfaces relevant updates based on each resident's care record, so families see what matters without carers doing extra work. Staff write notes once in their normal workflow and the portal publishes them securely. Configurable privacy controls let care managers decide exactly what's shared per resident — from full transparency to curated summaries.
How it works
- 1
Enable the Family Portal and invite family members via email for each resident
- 2
Carers write daily notes and upload photos as part of their normal workflow
- 3
Updates appear automatically in each family's secure portal — no extra data entry
- 4
Families log in to see updates, leave messages, and acknowledge care plan changes
What businesses say
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Apps that work great with Family Portal.
About OneBookPlus apps
How Family Portal fits into the rest of OneBookPlus
OneBookPlus apps aren't external integrations stitched together with Zapier or n8n — they're native modules installed inside the same platform you already use for invoicing, bookings, CRM, and accounting. That means Family Portal reads from and writes to the same customer records, financial entries, and calendar events as every other module, with no scheduled sync delays and no risk of data drift between systems.
Because the marketplace runs inside OneBookPlus, billing is consolidated. Family Portal appears as a single line on the same OneBookPlus invoice as your plan, so you don't end up reconciling separate vendor charges across three or four different SaaS subscriptions. Cancellation is one click and never reaches into your data — uninstalling an app removes the feature from the UI but preserves the underlying customer, invoice, and booking records, so reinstalling later picks up exactly where you left off.
Every app in the marketplace is built specifically for the Australian small and medium business context: GST and ABN handling are first-class concerns, dates render as DD/MM/YYYY, currency defaults to AUD, and the underlying compliance plumbing (BAS summaries, ATO-friendly records, AHPRA / NDIS / Fair Work checkpoints where relevant) is shared across modules. New Zealand businesses are supported with NZ tax and timezone defaults using the same code paths.
For a side-by-side of which features ship as core modules versus which require an installed app, see the features page. For pricing across plans and which apps are bundled at each tier, see the pricing page.
Frequently asked questions
Common questions about Family Portal and the OneBookPlus app marketplace.
How do I install Family Portal?
Open your OneBookPlus dashboard, go to App Marketplace, and click Install on Family Portal. Setup takes under 2 minutes — no separate accounts or downloads needed.
What does Family Portal cost?
About the author
Bishal Shrestha
Founder & CEO, OneBookPlus
Bishal has over a decade of experience in digital marketing, web development, and small business consulting across Australia. This app sits inside the OneBookPlus marketplace, designed and maintained for Australian small to medium businesses. Family Portal is part of a single platform that connects invoicing, bookings, CRM, accounting, and marketing — so installing apps adds capability without adding logins.
Ready to add Family Portal?
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Last reviewed and updated: May 2026 by Bishal Shrestha